Payment-Related Questions
Q: What payment methods are available for purchasing scarves?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, simply enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all your scarf essentials.
Sizing & Fit-Related Questions
Q: How do I determine the correct size for a scarf?
A: Refer to the detailed size chart on each product page, which includes length and width measurements, material-specific drape guidance, and styling tips (e.g., classic wrap, loop, or loose drape). For personalised advice—such as selecting the ideal length for a particular outfit, climate, or wearing preference—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my scarf order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. After shipment, please follow our return policy for unworn, unwashed items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., colour, quantity, or style) are possible only if the order hasn’t shipped yet.
Q: How long until my scarf arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return a scarf if unsatisfied or if it doesn’t fit?
A: Returns are accepted within 30 days if the item is unworn, unwashed, undamaged, and in its original packaging with all tags attached. We cover return shipping for defects, wrong items, or sizing issues; customers bear the cost for change-of-mind returns. For hygiene reasons, scarves that have been worn or show signs of use may not be eligible for return.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: No. 54-3, Xiushuihe Road, Xiushui Community, Jianshui Town, Tongcheng County, Xianning City, Hubei Province, China
Telephone: +86 13074814670 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.